ShowPlayer App Privacy Policy

1. Introduction

This Privacy Policy explains how ShowPlayer (“ShowPlayer,” “we,” or “us”) handles information when you use the ShowPlayer application (the “App”). It is focused specifically on in-app data collection and use.

This policy applies only to the ShowPlayer App. If you are looking for information regarding our website or marketing pages, please refer to our Website Privacy Policy (when available).

2. No Account Required

The ShowPlayer App is designed for use in rehearsals and live productions. You do not need to create an account, sign in, or register to use the App. We do not require or maintain user profiles for App use.

3. Information the App Handles

When you use ShowPlayer, the App may process or store the following types of information:

• Show and cue data you enter.This includes show files, cues, timings, labels, performer assignments, automation configuration, and notes.
  This information is stored locally on your device or on storage you control.It is not automatically transmitted to us.
• Device and technical information.Your operating system or app store provider (Apple, Google, Microsoft, etc.) may provide us with anonymized technical data such as device model, OS version, App version, crash logs, and basic usage diagnostics. This information helps us improve stability and performance.
• Optional diagnostic material you send to us.If you contact us for support, you may choose to share logs, screenshots, hardware details, or copies of your show files. We use this only to address your support request.

4. Information We Do Not Collect

• We do not track you across apps or websites.
• We do not collect analytics for advertising or marketing profiling.
• We do not sell personal data to third parties.
• We do not access or upload your show files unless you explicitly send them to us.

5. How We Use Information

We may use the information described above for the following purposes:

• Operating and maintaining core App functionality.
• Improving performance, reliability, and compatibility.
• Debugging crashes, errors, and unusual behaviors.
• Providing customer support and responding to your inquiries.
• Delivering important safety or reliability updates.

6. Sharing of Information

We do not sell personal information. We may share limited information only:

• With service providers that help operate or analyze the App (for example, crash-reporting tools), and only under strict confidentiality obligations.
• If required by law, regulation, legal process, or government request.
• To protect rights and safety of ShowPlayer users, productions, or our business where necessary.

7. Data Retention

Show and cue data remain stored on your device or storage systems you control. We do not have access to these files unless you choose to share them with us.

Any diagnostic materials or support logs you send are retained only as long as necessary to fulfill the purpose for which you provided them, unless a longer retention period is required by law.

8. Security

We use reasonable technical and organizational safeguards to protect any information we receive. However, no software or transmission method can be guaranteed completely secure. We encourage you to keep your devices secure and follow best practices for production-critical systems.

9. Children’s Use of the App

The ShowPlayer App is suitable for use by children when supervised by a parent, guardian, teacher, or production staff. Children may use the App, for example, to rehearse their parts or practice cues. The App does not require an account, does not collect personal identifying information, and does not upload user data, making it safe for supervised use in educational or youth theater environments.

In terms of content, the App does not introduce or display any material that is not already part of the licensed show materials. It does not include third‑party advertisements, unrelated media, or external content feeds.

Discretionary use for children should always follow the content and rating of the underlying show. The App is particularly appropriate for youth‑oriented titles (such as Junior or Kids editions of shows). Productions intended for general or adult audiences may include themes or language that are not suitable for children, even though the App itself does not add any external content. It is the responsibility of supervising adults to select appropriate material for young performers.

We do not knowingly collect personal information from children. Because the App does not request or transmit user data, supervised use by minors is generally low‑risk. If you have concerns about a child’s use of the App or believe a child has provided us with information through a support request, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last updated” date at the top of this page. Continued use of the App after a revised policy becomes effective means you accept the updated terms.

11. Licensing and Show Rights

Access to shows and materials in the App is tied to your valid licensing agreement with the rights holder. ShowPlayer does not grant performance or usage rights to any show.

For full details on how licensing works with the App, please see our Licensing & Content page.

12. Contact

If you have any questions about this Privacy Policy or ShowPlayer’s data handling practices, contact us at:

[email protected]

This page is provided for informational purposes only and is not legal advice. Please consult your legal counsel to ensure compliance with the laws of your region.